go@goiceland.com

+354 567 3000

Frequently Asked Questions

  • play_arrowWhat’s the difference between free & unlimited WiFi?

    The only difference is that free WiFi is limited to 5Gb while unlimited WiFi has no limit. The connection speed is the same for both.

  • play_arrowAre there any animals that pose a danger on the roads in Iceland?

    Yes. During summer you will encounter sheep everywhere and they are very unpredictable so pass them with caution. On the east side of the country, reindeer roam the countryside.

  • play_arrowWhere is the rental car desk at the airport?

    We do not have a desk inside the airport. Our Keflavik office is a few minutes’ ride from the airport. When you arrive at the airport, there will be a representative with a sign with the logo. He will take you to the rental office, free of charge, on a small bus that leaves every ten minutes. The address is Flugvellir 20 and is on the way when you leave the airport to go to Reykjavík.

  • play_arrowWhat type of insurance is included in the rental price?

    Thirdparty coverage and personal accident insurance are included in your rental CDW.

    The lessee is fully responsible for any and all damage to the car with the self-risk 350.000 ISK.

    Following damages are not covered by CDW insurance: e.g. negligence, driving while intoxicated, damage to tires, headlights, windscreen, and the underside of the car, damage caused by loose rocks which get thrown at the car on gravel roads, damages to the engine of the car caused by water while for example trying to ford a river.

  • play_arrowDoes the vehicle have a full tank of fuel when we pick it up?

    The vehicle is delivered with a full tank and the vehicle should be returned with a full tank. If the fuel tank is less than full we will fill it up and charge for the extra fuel in addition to a small refill fee.

  • play_arrowWhat to do in case of an accident or any problem with the vehicle?

    In case of an accident or any issues with the vehicle, you must always notify us by phone or email at go@goiceland.com. Our 24hour road assistance number is +354 567 3000.

  • play_arrowWho is authorized to drive the vehicle?

    The only people authorized to drive the vehicle are those who are named on the contract as the main driver or additional driver.

  • play_arrowWhere do I return my vehicle?

    Keflavik International Airport: You must return your vehicle to our office just outside Keflavik Airport.

    Here is a map of how to get to the office.

  • play_arrowHow and where do I pick up my vehicle?

    Keflavik International Airport:

    We have a minibus taking you from the airport to the rental office which is only a couple minutes away. The bus leaves every ten minutes and is free of charge. Before you depart the airport, you will see a representative with a sign with the logo. Here is the map to our office: Go Iceland Keflavik office

  • play_arrowWhat do I need to bring when I rent a vehicle at Go Iceland Car Rental?

    You need a valid driver’s license in English, a valid passport, and a credit card to rent a vehicle at Go Iceland car rental.

  • play_arrowWhat additional insurance can I choose?

    You can add Super Collision Damage Waiver, Gravel Protection, Theft Protection, Sand & Ash Protection, and Premium Insurance Package.

    Super Collision Damage Waiver (SCDW) will lower the self-risk in case of an accident.

    Gravel Protection (GP) will protect against damage to the windscreen, headlights, paintwork, and other parts of the car.

    Theft Protection (TP) will lower the self-risk in case of theft.

    Read more about our insurance packages.

  • play_arrowWhat is my self-risk when I’m renting a car with you?

    The basic self-risk is 350.000 ISK. If you choose the PIP or SCDW insurance package, the self-risk drops down to 50.000 ISK.

    Super Collision Damage Waiver (SCDW) will lower the self-risk in case of an accident.

    Gravel Protection (GP) will protect against damage to the windscreen, headlights, paintwork, and other parts of the car.

    Theft Protection (TP) will lower the self-risk in case of theft.

    If you have any questions don’t hesitate to send us an email at go@goiceland.com.

  • play_arrowIs it possible to rent a WiFi router from you?

    Yes you can, it’s included with all camper vans.

  • play_arrowDo you have GPS units for rent?

    Yes, we do. Just add it in “Extras” when you order your car/Camper.

  • play_arrowDo I have to have an international driving license to rent a car in Iceland?

    If we can read the characters on the driver’s license, you will not need an international driver’s license.

  • play_arrowDo you take any payment for authorization on my credit card?

    If you haven’t chosen the premium insurance package or SCDW (Super collision damage waiver), we will block a deposit for 350.000 ISK which will be released when the car has been returned.

  • play_arrowWhat kind of car do I need to drive on F-roads?

    You need to rent a 4×4 to drive on F-roads. Other vehicles are forbidden to drive on these roads.

  • play_arrowIs a credit card needed to hold my reservation?

    Yes, you need a credit card and you need one while booking the car too.

  • play_arrowHow old do I have to be to rent a car with GO Iceland?

    You need to be 18 years old and have had a valid driver’s license for a year.

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